Below are answers to some common questions to help make things clearer for you. If you need more information or can’t find what you’re looking for, our team is always happy to help and make sure you get the answers you need.
Orders can be placed directly through the PV Connections website, with products organised across Solarflex, isolation and protection, enclosures, cables, labelling, and installation accessories. Shop the range to build your order around the products needed for your next installation.
PV Connections offers fast Australia-wide delivery and highlights same-day dispatch on a number of products, helping installers keep projects moving when timelines are tight. View available products to check current options for your upcoming job.
If you realise you have selected the wrong item, contact the team with your order number and product details. Available options may depend on the order status and applicable return conditions. Speak with PV Connections before returning anything.
If you need to make a change, contact PV Connections as soon as possible. Whether an order can be amended or cancelled may depend on whether it has already been processed or dispatched. Contact the team promptly for assistance.
Tracking details are typically provided once an order has been processed and dispatched, allowing you to follow its progress. If you need help locating an order, contact the PV Connections team with your order details.
PV Connections offers Direct Freight shipping throughout Australia, express shipping for customers within an Express Post zone, and in-store pickup. Select the delivery option that suits your order when arranging your purchase.
Orders placed before 4:30pm Monday to Friday are dispatched the same day. Many products on the website are also specifically marked as eligible for same-day dispatch. Place your order before the cutoff when you need your products moving quickly.
Orders going to an Express Post zone generally take 1 to 5 working days. PV Connections states that orders outside those zones are still prioritized and should generally arrive within around three days of processing. Contact the team if your project has a particularly tight delivery schedule.
PV Connections offers in-store pickup, and its product pages advertise Click & Collect as an available option. The business is located at 16 Kalman Drive, Boronia VIC 3155. Arrange pickup when collecting directly works better for your schedule.
PV Connections offers free Australia-wide delivery on orders of $500 or more, excluding GST. Many product pages also display this free-delivery benefit. Build your order around upcoming installation needs if you want to reach the qualifying amount.
Orders under $500 incur a $35 + GST delivery charge within Australia. Larger orders may qualify for free shipping based on the order value. Review your order total before checkout to see whether the free-delivery threshold makes sense for your purchase.
Faulty products can be posted back in their original packaging, together with proof of purchase, to PV Connections, 16 Kalman Drive, Boronia VIC 3155. Contact PV Connections if you need guidance before sending your product back.
PV Connections states that made-to-order goods, customer-specification products, non-catalogue items, and products cut to length are not accepted for credit or return. Confirm product requirements with the team before ordering these types of items.
PV Connections states that products claimed as faulty must be unusable or thoroughly damaged to qualify under the return conditions described on its FAQ page. Speak with the team if you are uncertain whether the issue with your product qualifies.
PV Connections requires proof of purchase as part of its stated return conditions. When sending a faulty item back, the proof of purchase should accompany the product. Keep your purchase details available when contacting the team about a return.
PV Connections accepts Visa and Mastercard payments. These card payment options are available for customers purchasing through the website or arranging payment directly with the team. Place your order online or contact PV Connections when you are ready to purchase.
Cryptocurrency is not offered as a payment option. Current listed payment methods include Visa, Mastercard, and 30-day accounts for approved clients. Use one of the available payment options when completing your order.
PV Connections offers 30-day accounts to approved clients, giving eligible customers an alternative to paying upfront for every order. Contact the team if you would like to discuss whether a 30-day account is available for your business.
PV Connections asks customers interested in a 30-day account to call the team so it can be arranged. Approval is required before the account option becomes available. Call to discuss setting up an account.
PV Connections currently requires customers to create an account before placing an online order. Registration only takes a few minutes and is intended to make future checkout quicker. Create your account before placing your first online order.
PV Connections states that creating an account makes future checkout quicker, and the website currently promotes 10% off your first order when you sign up. Create an account to take advantage of the current sign-up offer where applicable.
PV Connections provides a reset password option within the login/register dropdown. This allows you to regain access without creating another account. Use the password reset option from the login area if you cannot remember your current password.
If you still need account assistance, you can contact the team directly. Support is available Monday to Friday from 8am to 5pm.
Who We Are
PV Connections supports Australian solar professionals with dependable balance-of-system products. From protection to connection solutions, every component is selected for quality, compatibility, and reliable performance in Australian conditions.
